📦 Refund and Returns Policy

At SS Ceylon International (Pvt) Ltd, customer satisfaction is our priority.

1. Eligibility for Returns

• Products can be returned within 7 days of delivery.
• Items must be unused, unopened, and in original packaging.

2. Non-Returnable Items

• Opened tea, coffee, or spice packs cannot be returned due to hygiene and safety reasons.
• Gift cards and promotional items are non-refundable.

3. Refunds

• If your return is approved, a refund will be processed within 7–14 business days to your original payment method.
• Shipping fees are non-refundable.

4. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

5. How to Request a Return

• Contact us at info@ssceylon.com with your order number and reason for return.
• Once approved, you will receive instructions for sending the item back.